的海词问答和网友补充：
相关词典网站：LESSON&25&怎样向客户提供有关售後服务和技术支援的信息？
HOW TO OFFER INFORMATION ABOUT
AFTER-SALE SERVICES AND SUPPORT?
怎样向客户提供有关售後服务和技术支援的信息？
EXPRESSIONS
1. How to offer a
general description of your services and support?
1] We offer a complete choice of options from standard support to
hourly consultation.
2] Every R&G system automatically comes with a full array of
standard service features.
3] Quick access to technical support is available through the
following AlphaTec services: …
2. How to offer more
detailed descriptions of your services and support?
1] Free telephone support for diagnosing technical problems with
R&G systems is available for the life of the system.
2] R&G telephone support is available 24 hours a day, 7 days a
week, 365 days a year.
3] Your will have around-the-clock access to a team of technical
4] In addition to automated support systems, our technicians
respond to questions and issues via the following online services:
5] Enclosed is a brochure describing the standard services and
return policies as they relate to hardware and software.
3. How to offer
information about warranties?
1] R&G systems come with either a limited one-year warranty or
a limited three-year warranty.
2] Please refer to the enclosed brochure for warranty applicable to
your R&G system.
4. How to encourage
further contact for information?
1] For more detailed information on the support options outlined
here, call AlphaTec Customer Services at (000) 000-0000.
2] Contact our Customer Technical Support at the toll-free
telephone number listed on your invoice for more information.
3] Please do not hesitate to contact me if there is any further
information you require.
II. SAMPLE
Dear Mr. Lawrence:
Thank you for your inquiry of April 25 regarding after-sale
services and support options for Tel-EC products.
Judging from the needs described in your letter, our Small-Business
Service and Support program should provide your firm a
comprehensive coverage of your needs. Enclosed is an overview of
support options available by product category. Each category
overview includes the amount of Standard No-Charge Support along
with a listing of telephone numbers to call for support. It also
contains pricing and phone numbers for Pay-Per-Incident Support.
Just choose the options that best apply to you.
If you need more detailed information on the support options
outlined in the enclosed overview, just call our Customer Services
at (000) 000-0000.
Sincerely yours,
_____________
_____________
1. Thank the customer for inquiring about services or support.
2. Before writing a response, ask yourself: what are the customer’s
specific needs?
3. Write your answer according to the customer’s needs, emphasizing
what is most useful to him.
4. Offer suggestions if you can.
5. Offer contact information.
6. Enclose printed information if necessary.
IV. EXERCISE: WORDS,
PHRASES AND SENTENCE PATTERNS
1. Choose the word or
phrase that fits the sentence:
Prices for AlphaTec’s Technical Support are subject _____ change
without notice.
(A) with&&(B)
to&&(D) at
2] All Alpha systems come _____ either a limited one-year warranty
or a limited three-year warranty.
(A) for&&(B)
in&&(D) to
3] Please refer to the warranty applicable ____ your Alpha
(A) for&&(B)
with&&(D) to
4] _____ the limited warranty for your system, a variety of service
options are also available.
(A) In addition to (B) Instead
of&&(C) Despite
of&&(D) Except for
5] If the compatibility problem can be solved by updating your
system, C&P will provide such an upgrade to you ____ no
(A) of&&(B)
at&&(D) in
6] For additional terms and details of this Service, please refer
_____ the applicable service contract.
(A) for&&(B)
to&&(D) at
7] Please check _____ your C&P sales representative for a list
of portable computers currently covered by the C&P
International Service Program.
(A) to&&(B)
with&&&(C)
none&&&(D)
8] We reserve the right to send a replacement for the computer
system _____ repairing and returning the system that was sent for
(A) but not&&(B) in spite
of&&(C) in addition
to&&(D) rather than
9] The battery in the portable computer is only covered by the
warranty for the first twelve months _____ the invoice date.
(A) from&&&(B)
of&&(D) as
10] Our On-site Service Response Guarantee applies _____ registered
owners of C&P systems purchased after January 1, 1995.
(A) for&&(B)
with&&(D) to
11]We will arrange _____ your system to be repaired according to
the coverage available in your country.
(A) to&&(B)
[none]&&(D) with
12]Our Special Support program allows you to choose service options
_____ the standard service.
(A) more than&&(B)
outside&&(C)
beyond&&(D) out of
13] You select and pay _____ only the options that suit your
(A) to&&(B)
in&&(D) for
14 Failure to honor the invoice within 30 days after receipt of
replacement may result _____ legal steps to recover the
component.
(A) as&&(B)
to&&&(D) at
Damage ______ shipping the products to you is covered under our
Limited One-Year Warranty.
(A) be due to&&(B) due
to&&(C) results
from&&(D) due for
2. Fill in the blanks
with words chosen from the list below:
done, vary, contact, take, listed, allowed, outside, offer, only,
[1] We offer free installation of all AlphaTec products. However, a
lead time of approximately 10 days should be (1)______ for
installation and testing. Installation for overseas customers may
(2) ______longer.
[2] We have (3) ______our best to minimize the maintenance needs
through careful design. However, we do also (4) ______a standard
maintenance contract, the terms of (5) _______are enclosed.
[3] The services and prices (6)_______ here are available in the
United States and Canada (7)______. Services and prices outside
these countries may (8)______. For support offerings (9) ______the
United States and Canada, please (10) ______the local AlphaTec
subsidiary in your area.
V. WRITING
In each of the following
pairs of sentences, complete the second sentence so that it has the
same meaning as the first sentence. Change passive voice into
active voice
. Here is an
a) Applicants are required to submit financial statements.
b) The rules require that ….
[Answer] “The rules require that applicants must submit financial
statements.”
a) If a hardware failure is experienced by your C&P system, a
technician will be sent to your location to deal with the
b) If your C&P system …, we will …
a) If your problem cannot be solved by the local representative,
C&P Customer Services may be contacted and your situation will
be given top priority for resolution.
b) If the local representative …, you may … and we will …
a) For an added cost, the initial one-year contract can be extended
for up to three years.
b) You can …
a) If an extended service contract is purchased within 30 days from
the invoice date, it can be purchased at a reduced price.
b) You can … if you …
a) In accordance with industry-standard practices, products are
manufactured by C&P from parts and components that are new or
equivalent to new.
a) The hardware products will be free from defects in materials and
workmanship. This is warranted by C&P.
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